Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBLDR511 Mapping and Delivery Guide
Develop and use emotional intelligence

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency BSBLDR511 - Develop and use emotional intelligence
Description
Employability Skills
Learning Outcomes and Application This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.It applies to managers who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify the impact of own emotions on others in the workplace
  • Identify and use evaluation criteria to determine own emotional strengths and weaknesses
  • Identify personal stressors and own emotional states related to the workplace
  • Analyse and document potential emotional triggers in workplace situations which may require determine appropriate emotional responses
  • Evaluate the impact of own workplace behaviours that demonstrate management of emotions
  • Use self-reflection and feedback from others to improve development of own emotional intelligence
       
Element: Recognise and address the emotional strengths and weaknesses of others
  • Respond to the emotional states of co-workers and assess emotional cues
  • Develop a plan for identifying and responding appropriately to a range of cultural expressions of emotions
  • Apply techniques to demonstrate flexibility and adaptability in dealing with others
  • Demonstrate consideration of the emotions of others when making decisions
       
Element: Promote the development of emotional intelligence in others
  • Create opportunities for others to express their thoughts and feelings
  • Assist others to understand the effect of their behaviour and emotions on others in the workplace
  • Develop and implement plans to encourage the self-management of emotions in others
  • Develop and implement plans to encourage others to develop their own emotional intelligence, to build productive relationships, and maximise workplace outcomes
       
Element: Utilise emotional intelligence to maximise team outcomes
  • Identify opportunities to utilise emotional intelligence to increase team performance in line with organisational objectives
  • Encourage a positive, inclusive emotional climate in the workplace
  • Use the strengths of workgroup members to achieve team and/or organisational objectives
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and use evaluation criteria to determine own emotional strengths and weaknesses 
Identify personal stressors and own emotional states related to the workplace 
Analyse and document potential emotional triggers in workplace situations which may require determine appropriate emotional responses 
Evaluate the impact of own workplace behaviours that demonstrate management of emotions 
Use self-reflection and feedback from others to improve development of own emotional intelligence 
Respond to the emotional states of co-workers and assess emotional cues 
Develop a plan for identifying and responding appropriately to a range of cultural expressions of emotions 
Apply techniques to demonstrate flexibility and adaptability in dealing with others 
Demonstrate consideration of the emotions of others when making decisions 
Create opportunities for others to express their thoughts and feelings 
Assist others to understand the effect of their behaviour and emotions on others in the workplace 
Develop and implement plans to encourage the self-management of emotions in others 
Develop and implement plans to encourage others to develop their own emotional intelligence, to build productive relationships, and maximise workplace outcomes 
Identify opportunities to utilise emotional intelligence to increase team performance in line with organisational objectives 
Encourage a positive, inclusive emotional climate in the workplace 
Use the strengths of workgroup members to achieve team and/or organisational objectives 

Forms

Assessment Cover Sheet

BSBLDR511 - Develop and use emotional intelligence
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBLDR511 - Develop and use emotional intelligence

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: